FAQs
Welcome to our FAQs page. Here you'll find answers to the most common questions about our products, shipping, returns and more. Our goal is to make your shopping experience simple, transparent and stress-free. This FAQs page is designed to help you find answers quickly, so you can feel confident in your purchases.
General FAQs
Q: What products does BroadBay offer?
A: BroadBay specialises in magnetic wireless power banks, including our flagship MagCharge Pro, and other innovative tech gadgets. Our products are designed for travel, work and everyday use, combining portability, reliability and fast wireless charging.
Q: How do I use a wireless magnetic power bank?
A: Using a MagCharge Pro is simple. Just attach the magnetic wireless power bank to the back of your MagSafe iPhone. It will start charging instantly—no cables or extra setup required. You can even use your phone while it charges.
Q: Is the MagCharge Pro safe for my phone?
A: The MagCharge Pro has built-in protection against overcharging, overheating and short circuits.
Shipping FAQs
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days, depending on your location. Once your order has shipped, a tracking number is emailed to you so you can monitor it.
Q: Do you ship internationally?
A: Absolutely! We ship worldwide. Delivery times vary by country, and any customs duties are the responsibility of the customer. You can check our Shipping & Returns page for full details.
Q: Can I track my order?
A: Yes! Every order receives a tracking number. Use it to monitor your shipment directly with the carrier.
Q: What should I do if my package is delayed?
A: Contact us immediately by email at Shopbroadbay@gmail.com or use our contact form. Our team is here for you and will help resolve any shipping issues promptly.
Returns & Refunds FAQs
Q: What is your returns policy?
A: We offer a 30-day money-back guarantee. You can return an item within 30 days of delivery if it is unused and in its original packaging. You must contact us first to get approval, and you pay the return postage. We issue your refund once we have received and inspected the returned item.
Q: Who pays for return postage?
A: You pay the postage to return your item to us. We recommend a tracked service and keeping your proof of postage. If we confirm that your item arrived damaged, defective or incorrect, we will refund the reasonable cost of returning it once you send us your proof of postage.
Q: Do I have to send the item back to get a refund?
A: Yes. Refunds are only issued after the item has been returned to us, received and inspected.
Q: How long does it take to get a refund?
A: Once we have received and inspected your returned item and approved the refund, it is typically processed within 10 business days to your original payment method. Your bank or card provider may need extra time to show it.
Q: Can I exchange my order?
A: Currently, we offer refunds for returns. If you need a replacement, please place a new order and return the original item for a refund.
Q: What if my item arrives damaged?
A: Contact us as soon as possible, ideally within 7 days of delivery. You must send us both clear photos and a video showing the damage and the packaging. After we review your evidence, we will tell you how to return the item. You pay the return postage up front, and it will be refunded if we confirm the item was damaged or defective. Once we have received and inspected the item, we may offer a replacement or a refund. This does not affect your legal rights.
Product FAQs
Q: Which devices are compatible with the MagCharge Pro?
A: The MagCharge Pro snaps on magnetically to MagSafe iPhones (iPhone 12 and newer). It can also charge other Qi-enabled phones wirelessly at up to 10W, but it will not attach magnetically unless your phone or case has a magnetic ring.
Q: How long does it take to fully charge my phone?
A: Charging time depends on your device. The MagCharge Pro supports wireless charging up to 15W for MagSafe iPhones and up to 10W for other Qi devices.
Q: Is the wireless magnetic power bank portable?
A: Yes! Our MagCharge Pro and other magnetic power banks are slim, lightweight and designed for everyday use. They fit comfortably in your pocket, bag or backpack.
Q: Can I use my phone while it's charging?
A: Yes! You can continue using your phone while it charges wirelessly with the MagCharge Pro, making it perfect for busy lifestyles.
Customer Support FAQs
Q: How do I contact customer support?
A: Our team is here to help, and we typically reply within 24 hours. You can use our contact form or email Shopbroadbay@gmail.com. Include your order number for faster service.
Q: Where can I find more detailed information about your policies?
A: Visit our Privacy Policy, Refund Policy and Shipping & Returns pages for full details.
Q: What if I have a question that isn't covered in these FAQs?
A: No problem! Contact us anytime. Our support team is here for you to answer any questions and make sure your shopping experience is seamless.