Shipping policy
BroadBay Shipping Policy
This policy explains how orders are processed, shipped, tracked and delivered. For returns and refunds, please see our Refund Policy.
Order processing
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day.
Delivery times
After your order has shipped, standard delivery typically takes 5–10 business days, depending on your location. Delivery times can vary because of your location, carrier schedules, busy periods, weather and local postal services. These are estimates and are not guaranteed.
Tracking
Once your order has shipped, we email you a tracking number so you can follow your delivery. Tracking updates may take 24–48 hours to appear.
International orders
We ship to customers in multiple countries. International delivery can take longer because of customs clearance and local import rules. Any customs duties or import taxes are the responsibility of the customer.
Address accuracy
Please check your shipping address at checkout. We cannot guarantee delivery if the address is incomplete or incorrect. If you notice a mistake straight after ordering, contact us as soon as possible and we will try to correct it before your order ships.
Delayed, lost or damaged orders
If your order has not arrived within the estimated delivery window, please check your tracking number and then contact us. If your order arrives damaged or you believe it was lost in transit, contact us as soon as possible, ideally within 7 days of delivery, and see our Refund Policy for the evidence we need.
Contact us
Email Shopbroadbay@gmail.com with your order number. We typically reply within 24 hours.